
Enhancing the customer experience while building a plan to increase conversions on CTA.

M3 Mortgage Group is the #1 non-bank mortgage company in Canada. They needed to evolve their MortgageBOSS platform, a vital tool for brokers. Carrying out a design discovery, we were able to identify true pain points of the brokers whom use this platform, to design a solution that easily incorporates in their daily activities. Along with product delivery, trained and hired in-house team to continue development.

Client had a need to create an app that would allow their employees to be empowered as brand ambassadors for the company in front of their friends and families. This app is rated 5 stars on the Apple App Store and Google Play Store, and was designed with a convenient 5 steps flow, making reporting a problem simple. Benefits included reduced calls to the call center and prompt customer service.

The RFP required a modern take on the Town of New Market’s website; where users could navigate to select activities for their children and make purchases online as well as have mobile capabilities to have a paper free transaction and service.

A large enterprise could help elevate some of the global carbon footprint by encouraging their employees to carpool amongst the people that work in the same location. This app is a proof of concept, a business can customize the login to the business credentials and so only their employees may use this app.